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HawaiianMiles Membership Levels

Sign up for free and immediately start reaping HawaiianMiles travel benefits! When the frequent flyer miles start adding up, so do the elite privileges with our Pualani Gold and Pualani Platinum programs.


HM basic

HawaiianMiles Membership

  • No Prerequisites
  • Anyone Qualifies

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pualani gold

Pualani Gold Membership

  • Fly 30 Segments or ...
  • Fly 20,000 Flight Miles * 

pualani platinum

Pualani Platinum Membership

  • Fly 60 Segments or ...
  • Fly 40,000 Flight Miles *
Member Benefits   pualani platinum
Pualani
Platinum
pualani gold
Pualani
Gold
Premier Club Card
Premier
Club
Qualifications
     

Travel 60 segments or 40,000 miles * Travel 30  Segments or  20,000 miles *  Membership  for annual Fee  of $ 299 or  40,000 miles. 
No blackout dates for mileage rewards



Special ID Card with associated special handling



RESERVATION RELATED BENEFITS
     
More seats available for selection at time of booking reservations



Discounted E-Awards when booking online at HawaiianAirlines.com



Priority routing & handling when calling Exclusive Reservations Line



Neighbor Island Economy Class SEAT guaranteed up until 72 hours
prior to Departure when a Revenue E-Ticket Booking

   
SERVICES
     
Premier Club / First Class Check-In Line in Honolulu & Neighbor Island Airport (member + 2 guests) 



Premier Club Access - Honolulu, Hilo, Kona, Kahului, Lihue,
Los Angeles**



Priority Security Lines - Honolulu, New York, Oakland, Phoenix,
Portland, Sacramento, San Diego, San Francisco, San Jose, and
Seattle Members must present Elite Membership Card and boarding Pass to TSA agent



Priority Baggage Handling 



FLIGHT-RELATED BENEFITS 
     
Check-In Baggage Allowance
Applies to Member only. Applicable only on HA-operated flights. Applicable Overweight and excess Baggage
fees will Apply.
First 3 Bags  Next Additional  Bag Charged  at 4th Bag Fee First 2 Bags  Next Additional  Bag Charged  at 3rd Bag Fee  First 2 bags
Bonus Frequent Flyer Miles when traveling on a revenue ticket 
 100% 50%  
Priority Pre-Boarding on flights before general boarding
Platinum/Gold members are allowed 2 guests for pre-boarding. While in line, notify agent of your guest(s).

Zone 1
Zone 2
Zone 2
Complimentary Upgrades See Chart below for details.


   
Discounted upgrades with Online Check-in 24 hours prior to
Departure for North America flights on Hawaiian Airlines


 
One complimentary "Unlimited TV & More" entertainment pack on
Our A330 Planes when you fly on Our North America routes This pack Features a Variety of Classic movies, TV Shows, music, and  games. 



Neighbor Island Same Day Standby for an earlier Flight with no Fee. Luggage must Travel on the Same Flight as the Passenger. If you have only Carry-on Luggage, check with the agent at the Service Counter in the Gate Area no later than 30 minutes before Flight Departure. Fares with a standby Restriction are not eligible. Unaccompanied minors do not qualify for standby privileges.


 
SPECIAL BENEFITS
     
Special invitations to events hosted by Hawaiian Airlines throughout
the U.S.
High Priority Based on availability  
  Top Priority - when you  reach 75,000  miles    

Complimentary Upgrades

Complimentary  Upgrade Type  Upgrade Description  Elite Status
Flight (s) Aircraft
Type (s)
Pualani Platinum 40,000 miles / 60 segments  Pualani Gold 20,000 miles / 30 segments
 Neighbor Island Complimentary upgrade to First Class on the day of departure
   Neighbor Island 717
   Complimentary upgrade to Preferred Seat based on  availability [1]
(Member only)*

(Member only)*
   
First Class (North America)
OR
Business Class (International)
 Complimentary one-way upgrade [2] 2 (First Class only)    North America / International A330 / 767
 And when you reach 75,000 miles ... +6 (First Class / Business Class)
+1 (First Class / Business Class) For every additional 10,000 Elite- qualifying miles
Preferred Seat Complimentary upgrade based on availability, route and aircraft [1]
(Member only)* 

(Member only)*
North America / Select International routes A330 / 767
[1] Complimentary Preferred Seat upgrades are based on availability on Neighbor Island, North America (767 - Phoenix, Sacramento, and San Jose; A330 - Las Vegas, Los Angeles, Oakland, Portland, San Diego, San Francisco and Seattle) and select international flights (A330 - Auckland, New Zealand; Osaka, Japan; Papeete, Tahiti; Sydney, Australia; and Tokyo / Haneda, Japan). operated by Hawaiian Airlines Flight Aircraft type per destination May be subject to Change. 

North America & International Flights 

Pualani Platinum or Gold Members may list themselves for a complimentary seat (based on availability) with an agent at the customer service podium in the gate area. Preferred Seats will be assigned to Pualani Platinum Members first, then Pualani Gold Members. 

Pualani Platinum and Gold Members can now enjoy complimentary upgrades to Preferred Seats on all Hawaiian Airlines-operated flights to / from North America and International destinations, subject to seat availability. This benefit is applicable to the Elite Member. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web / airport kiosk / mobile (24 hours prior to departure), you can add yourself to the standby list for the seat upgrade. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-Come, first-served basis. Rows 16, 17, & 18 are no longer classified as Preferred Seats due to a preference by our Pualani Elite members to be seated near the front of the aircraft, therefore a Preferred Seat upgrade is only for the row directly behind First Class.

Extra Comfort seats will be available across all our Airbus 330 aircraft, offering extra leg room (five or more extra inches), priority services and additional amenities to make your travel experience more comfortable. Like our Preferred Seats, Pualani Platinum and Gold members can also enjoy complimentary upgrades to Extra Comfort seats on all Hawaiian Airlines-operated flights, subject to seat availability. Seat upgrades to Extra Comfort include all seat types - aisle, window and middle, and seats will be assigned near the front of the aircraft. Once a seat has been assigned, no changes are permitted.

If you already have a seat assignment for your existing Coach ticket, our systems will automatically assign you a seat in Extra Comfort / Preferred Seats, based on like-for-like seating, subject to seat availability. For example, if you have an existing aisle seat in Coach, our systems will look for an aisle seat within Extra Comfort / Preferred Seats. If one is not available, the system will look for the next best available seat, which may be a window or a middle seat. Seating assignments occur at the departure gate, once the check-in window closes. You will be notified by the gate agent if your upgrade is confirmed and you will be issued a new boarding Pass. At that time, your original seat assignment is released back into our systems and may be assigned to another guest. 

Seating assignments are automatically handled by our systems. Due to seat availability, please be aware that your new assignment may be a middle seat in Extra Comfort / Preferred Seats. Once the new upgraded seat is confirmed, we are unable to cancel the request and put you back in your original Coach seat. Once a seat is assigned, no seat changes are permitted. This may impact your decision to take advantage of the complimentary upgrade if you have a specific seat type preference, or if you are traveling with others in your party and want to be seated together. 

Revenue Tickets (all Coach Fare classes) and flight award tickets are eligible for the complimentary upgrade, subject to seat availability.

Neighbor Island Flights 

Preferred Seats are available for $10. If a First Class upgrade is not available and you're a Pualani Platinum member, you can select a complimentary Preferred Seat on all Hawaiian Airlines-operated flights to the Neighbor Islands, subject to seat availability. This benefit is applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web / airport kiosk / mobile (24 hours prior to departure), you can secure a First Class or Preferred Seat if it's available. You can also request a seat with an Airport Customer Service agent.

Pualani Gold Members can now enjoy complimentary upgrades to Preferred Seats on all Hawaiian Airlines-operated flights to the Neighbor Islands, subject to seat availability. This benefit is applicable to the Elite member only. Be sure your HawaiianMiles number is present in your reservations, or added prior to completing the check-in process. When checking in for your flight via web / airport kiosk / mobile (24 hours prior to departure), you can add yourself to the standby list for the seat upgrade. Seating will be assigned by priority of status (Pualani Platinum before Pualani Gold), and then on a first-come, first-served basis. 

Revenue Tickets (all Coach Fare classes) and Flight Tickets are Eligible for the award complimentary upgrade, subject to availability seat. 

[2] Each complimentary First Class / Business Class upgrade Pualani Platinum Certificate entitles the Member to a one-way upgrade on North America / International flights operated by Hawaiian Airlines and is subject to availability at the time of redemption (refer to chart above). An additional certificate may be redeemed to upgrade Pualani Platinum member's travel companion on the same itinerary / reservation code. Member may redeem two (2) certificates for round-trip travel, or a maximum total of four (4) certificates if including member's travel companion. To redeem, the Pualani Platinum member must call the Exclusive Reservations Line (1-800-713 - 1220) within 72 hours (3 days) and up to 4 hours prior to departure.  


A member may not hold more than one elite membership type. Membership will automatically default to the higher level.

*This applies to flights scheduled and operated by Hawaiian Airlines and does not apply to charter flights, airline partner flights, HawaiianMiles partners, or bonus miles. Qualification for Pualani status is required each year based on miles or segments flown between January 1 through December 31 of the year prior. Members that qualify will receive full benefits for the next year.

**Los Angeles Premier Club will be closing as of September 13, 2015

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